3.4.4.2b Renew Non-Billed Budget : Renew Non-Billed Budget Detailed Process Model Description
Renew Non-Billed Budget Detailed Process Model Description
This section provides a detailed description of the “Renew Non-Billed Budget” business process, including:
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1.1 Search for Customer
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1.2 Review Customer/Account Eligibility/Renewal
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1.3 3.4.1.1 Manage Customer Contacts
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1.4 Review - Verify Non Billed Budget Information
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1.5 Determine Covered Service Agreements
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1.6 Request Renewal
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1.7 Calculate Payments
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1.8 Set Payment Schedule/Update NBB with Specific Defined Rules
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1.9 Update Existing NBB with New Effective Period
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2.0 Create Customer Contact
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2.0.2 Update Non-Billed Budget Information
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2.0.2.1 Update Non-Billed Budget Information
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2.0.2.2 4.3.1.1c Process Non-Billed Unmonitored Budget Payments
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2.0.2.3 Update Account Autopay Information
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2.0.2.4 Update Non-Billed Budget Autopay Information
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2.0.2.5 Update Non-Billed Budget Autopay Information
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2.0.1 Create Letter for Non-Billed Budget Renewal
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2.0.1.1 Extract Letter
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2.0.1.2 Print Letter
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2.0.1.3 Send Letter
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2.0.1.4 Receives Letter
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2.1 Evaluate Eligibility for Renewal
1.1 Search for Customer
Reference: Renew Non-Billed Budget Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: Upon receipt of request for renewal or inquiry for Non Billed Budget Billing the CSR or Authorized User accesses Control Central Search to locate the customer in CC&B. There are a number of algorithms that can be stored on Installation Options for Control Central Alerts. These algorithms provide the CSR or Authorized User with valuable insight for overall analysis of the customer.
Available Algorithms
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Installation Options - Control Central Alerts
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